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FAQ (Frequently Asked
Questions)
Please note: HAAS
TCM acquired MC Technologies on November 4, 2007.
Read
Press Release
This page contains answers to common
questions handled by our support staff, along with some tips
and tricks that we have found useful and presented here as
questions.
Note: In these answers we
will follow a few shorthand conventions for describing
user-interface procedures. Key combinations will be presented
like this: Ctrl+Alt+Delete, which means that you
should press and hold down the Control key, the Alt key, and
the Delete key at the same time. Menu selections will be
presented like this: File->Open, which means that
you should open the File menu, and then make the Open
selection.
Please select from which product line you
would like information for:
Software
(MSDS Standard, TERMS, NetMSDS)
Internet
Products (Maxcom)
Software
Products:
- What Operating System
Platform(s) does TERMS® and MSDS Standard™ is/are
compatible with?
- What is the lan/wan
installation password?
- Do
I need to un-install my previous version of TERMS/MSDS
Standard to install my New Version?
- I
am Using Version 2.x, can I update directly to Version
2.(current).0
or do I have to install previous versions first?
- If
I install Version 2.X on one user’s machine, do I have
to install to all (Lan Version only)?
- How do I print out the
index I see when I open the program? or, Does the program
print out summary reports?
- How can I backup my
database(s) (Program)?
- "The program is
expecting an earlier msds.mdb, please run DBUpdate"
message
- What does the message,
"At least one part number is required for
inventory" mean?
- Where
is the Scanning Module Icon ?
- I
have to move the program to another PC, what steps should
I take to re-install Version 2.x? or What are your
Disaster Recovery Procedures for your program?
- How
do I export a scanned image MSDS so that I can E-Mail it?
- How
do I export a HTML or text MSDS so that I can E-Mail it?
- What are the System
Requirements for NetMSDS?
- What
is your E-Mail address for technical support?
Our
programs run on Macs with Windows enabled, Windows 95,
Windows 98 and Windows NT, 4.0, 2000, ME, and XP SP2, and
Vista Business. We
do not support Windows 3.11 or lower after Version 2.0.
Version 1.x may have difficulty with Windows XP. Both
with Windows 2000 and XP, when installing the product, the
user needs proper permissions to install software.
We
have customers using networks such as Banyan, Lan Manager,
Microsoft© Backoffice, Novell, Pathworks and Windows NT and
2000 environments.
The
Lan Installation password changes with each product update and
is listed within the installation guide on the CD Rom you
received.
Insert the CD-Rom and when the auto-run menu appears,
choose the View and Print Installation Instructions.
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The
program was designed for software updates to be applied
without the need to un-install previous versions.
If you need to un-install TERMS from your computer make
sure that you have a current back up of the following files:
msds.mdb, tier2.mdb and scans folder that are typically
within the WT32 folder.
The TERMS software does indicate that an uninstall will
result in the removal of your data and offers the user an
option to cancel
the removal process.
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You
may move directly from Version 2.x to Version 2.5 without the
need to install the incremental revisions.
However, you must follow use the following install
options from the CD-Rom auto-install menu:
For
Versions 2.0 through 2.3
Conduct a Full Installation to
Version 2.(current).0
For
Version 2.4
Conduct the Update Installation
to Version 2.(current).0
If
I install Version 2.x on one user’s machine, do I have to
install to all (Lan Version only)?
Yes, once the DBUpdate utility is run (mentioned
above), all users who have the previous version will receive
an error that they do not have the most recent version of the
software. You
will need to update all the users’ pcs first, then run
DBUpdate. To
speed the process of installation for a large number of pcs,
we support deployment agents such as SMS (Microsoft System
Management ). Our
installation program is created by Installshield and has an
MSI file. For
more details please see Section 7.0 of the Adminguide.pdf
regarding Silent Installation.
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This
answer pertains to MSDS Standard™ or TERMS®: Go to
the drop-down menu option Reports then MSDS
Report Lists. Pick
the "Product List Report".
Change the filter settings as desired, then select
the PRINT button on the bottom of the screen.
The
TERMS®/MSDS Standard™ programs do not have a backup
feature. We suggest that you use a removable data storage
mechanism for large databases such as a Tape or ZIP drive.
You can also backup to your network since networks
tend to be backed up regularly.
If your databases are small, you can use WinZip© or
PKWare© PKZIP for Windows to backup the files to diskettes
or small zip files for storage.
The database names are typically called, MSDS.MDB
and TIER2.MDB as well as the Scans exterior
directory (if you have scanned images).
You
need to run DBUpdate, which is a utility under
the MCT MSDS Software Group (Version 2.4 and higher) or
(Corbus MSDS Software in 2.0 - 2.3).
Open the utility and when Ready appears,
select File then Update Databases for Program
Update.
When Ready appears again, select File
then Exit. You
should be able to open TERMS with no problems.
The
particular MSDS you selected for inventory needs to have a
part number association.
To do this, highlight the MSDS in the list of MSDSs
and select, MSDS and then
EDIT. Go to the
8 Keys (or 1b Header) tab
and click on the
Add Part Number button.
Type in the part number of the MSDS and then click on
OK. Click on OK
or APPLY to save the changes made.
You will be able to add inventory information as well
as that MSDS's ingredients considered for compilation of
various regulatory reports.
For
Version 1.x of TERMS® or MSDS Standard™ users the icon is
located under the Corbus MSDS Applications Group.
For Version 2.x of TERMS®
or MSDS Standard™ integrates scanning within the program.
Please see Help and Contents and search for Scanning
Module for more information.
To
move your MSDS data one pc to another or need disaster
recovery procedures as well as differences in data storage
between our older Versions and Version 2.x, please see the
following (We recommend that you print out this information,
filled out the bottom and store in a safe location:
TERMS/MSDS
Standard 1.x used the following default program location: WT
TERMS/MSDS
Standard 2.x uses the following default program location:
WT32
To
fully clarify where your MSDS information is, note the
DataPath Statement within the [system] section of the
corresponding INI file. Your Scanned Images (if applicable)
are noted after the ScansCache= Statement.
TERMS
1.x used the following file: WT.INI <-location is the
operating system root directory
TERMS
2.x uses the following file: WT32.INI <-location is the
operating system root directory
Never
delete any previous versions of our program before
clarifying where your data is truly located.
There are some Version 2.x installations out in our
customer base still using the WT folder for the data, and
program resides in the WT32 folder.
They have deleted the WT folder and therefore,
deleted their Version 2.x data.
Please
note according to what program version you are using what is
specified after DataPath= before deleting data and knowing
what files to backup.
For easy reference, we have added this section to the
installation instructions that you can use for your
reference:
WT32.INI
DataPath=___________________________
Backup
settings
___________________________________
Files
to backup: msds.mdb, tier2.mdb and scans directory within
the items mentioned above .
When
restoring a backup for Disaster
Recovery, the following should be completed:
1.
Install
most recent CD-Rom of TERMS and run the
Registration
Wizard.
2.
Check for any version updates in the following location:
http://www.maxcomononline.com/cs/download.htm
3.
From your backup, copy the following to the location
specified within
your WT32.INI file and DataPath= Statement:
a)
msds.mdb
b)
tier2.mdb
c)
Scans exterior directory.
4. Open
the TERMS/MSDS Standard program to verify that all
information is intact. If asked to run DBUpdate,
locate this file within the MCT MSDS Software or Corbus MSDS
Software in the Program Group folder and then DBUpdate.
Beginning
with version 2.x, the exporting of MSDS Scanned images was
introduced. For a step by step of how to do this, click
here. If in Version 1.x, the ability to export a
scanned image is not possible.
New with Version 2.5 is the ability to email directly from
the program. To take advantage of this feature,
upgrade to Version 2.5 or higher (supports Outlook Express or
Outlook only)
For
a step by step instructions on how to do this, click
here. New with Version 2.5 is the ability to
email directly from the program. To take advantage
of this feature, upgrade to Version 2.5 or higher (supports Outlook
Express or Outlook only)
NetMSDS,
our Intranet/Internet application, requires Microsoft
Windows NT Server 4.0, IIS 4.0 or higher, Option Pack 4 and Service
Pack 4.0 or higher with MDAC 2.5. or Microsoft Windows 2000
Server that runs IIS 5.0 as well as Microsoft 2003 Server
with IIS 6.0 (web extensions set to enable ASP pages). Clients need Internet
Explorer 4.0 or Netscape 4.0 or higher to access the
Intranet application and a image viewer to view images (TIFF
or PDF).
What
is your E-Mail address for technical support?
Our technical support E-Mail address has changed to
tech@haastcm.com
You can easily e-mail technical support within TERMS
by going to the drop down menu Help > E-mail Technical
Support.
We also have 24/7 support within the help file from
our customer support website by selecting Help>Technical
Help where you will be taken to www.maxcomonline.com/cs/errors/finding_solutions.htm
If
your questions are not answered by this page, when calling
please have the version of the program you are having
difficulty with and a description of what you were doing
when the error occurred.
Also please provide any configuration information
about the computer having the difficulty such as version of
windows, network, and allowed user permissions.
Also, you can consult our User’s Guide and
Readme.htm for more detailed information.
Top
Internet
Products (Maxcom):
- How
do I Print a Container Label?
- How
do I Print a MSDS?
- How
do I use the Maxcom Training CD?
- Do
you have a User's Guide or How do I use Maxcom?
- My Training CD does
not seem to function. Who do I contact?
- I need more
labels or would like to request more information on
obtaining labels, product information or a service of
Maxcom. Who do I contact?
If
you have difficulties in logging in to use the Maxcom
Category Training Cd, please contact Technical Support at
800-524-7096 or by email at
tech@haastcm.com
for a replacement or assistance.
Please
contact our corporate office at 888-707-8819 in Tuscon, AZ
so that you can be assisted further.
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