Welcome to
Version 2.20.0!
TERMS for Windowsä
Haas Group
International Inc
MAXCOM Services
Division
OVERVIEW
This is fully functional version of TERMSÒ. This program is not time restricted.
Yearly maintenance agreements to update regulatory information and product
features can be obtained by contacting the Sales department:
voice: 888/707-8819
fax: 520/434-2200
email: maxcominfo@haastcm.com
technical Email: tech@haastcm.com
Web: http://www.maxcomonline.com
Technical Web: http://www.maxcomonline.com/cs/index.htm
Comments and suggestions are always appreciated.
CONTENTS:
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1. MINIMUM SYSTEM REQUIREMENTS
2. INITIAL
INSTALLATION STARTUP NOTATION
3. WINDOWS NT
AND 32 BIT OPERATING SYSTEMS
A. PERMISSIONS
B. INSTALLATION FROM A SHARED ENVIRONMENT
4. WINDOWS VISTA AND WINDOWS 7 OPERATING
SYSTEMS
A.
ERROR -1607 (1603 AND 1605) DURING
INSTALLATION
B.
ERROR 429
C.
Error 20599 When
Printing reports
D.
Error 339
E.
Error 432
during Installation
F.
FMOD error when loading
the CD-Rom
G.
ERROR WHEN IMPORTING PDFS
– DOES NOT SUPPORT LZW ENCRYPTION
H.
ERROR -1605 DURING INSTALLATION
I.
ERROR -1604 DURING INSTALLATION
6. Uninstalling TERMS (All Operating Systems)
8. TECHNICAL SUPPORT NOTATIONS
A. REPORTING ERRORS/TECHNICAL SUPPORT
1. Minimum System Requirements
TERMSÒ Version 2.20 requires the following:
Pentium 166 (200
recommended minimum) or higher
32 Megs or higher
of RAM
Microsoft
operating system (95, 98, NT, 2000, ME, XP, Windows 7)
TWAIN Compliant
Scanner (if direct scanning is desired)
Internet Explorer
4.0 or higher
Image Viewing
Software (required to view TIFF images)
Adobe Reader
(required to view Adobe PDF Images)
User and network must have
read/write/modify/delete permissions on TERMS data and application folder
(added for Windows 7 support)
Best set desktop
icon to Compatibility Mode for XP in Windows 7
2. INITIAL INSTALLATION STARTUP NOTATION
This is a full installation for
Version 2.20 and encompasses all other updates since Version 2.0 and
above. .
It is strongly recommended to make
sure Explorer is the only program running in the background during installation. We have had reports of windows system file
problems with TERMSÒ when it was
installed with various TSR or Windows programs running in the background. Examples of programs which interfere with our
installation include, Microsoft Office Suite, Lotus Office Suite, Lotus ccMail, Microsoft Outlook, and McAfee and Norton Antivirus.
These programs when running during installation interfere with the installation
process and could potentially corrupt system files necessary to run TERMSÒ.
Important
note for PC Users:
TERMSÒ shipped as a PC License or as a LAN/WAN License. PC Users must choose the PC
installation. To enable the LAN/WAN
license installation, you must have the password supplied by MCT. If you have your databases (msds.mdb and
Tier2.mdb) in another location other than your program directory, you may have
difficulty accessing your data. To
Remedy:
1)
Open the WT32.INI file typically located within the root of your
TERMS directory (as of Version 2.2). The
default is C:\WT32.
2)
Change the DataPath= statement from the program installation
directory to the proper location and save the file.
3)
Also, open the control panel and open 32 bit ODBC
Administrator. Go to the File DSN tab
and change the location settings for the MSDS.DSN and Tier2.DSNs to the location
of where the data is on the network drive.
Not necessary with Version 2.3 or higher.
Important note for LAN/WAN Users:
New for version 2.3 and later is the
ability to create Microsoft Visual Installer installations where using switches
will allow you to create a batch deploy of our installation to all of your
users. See AdminGuide.PDF
within the Manuals folder of the LAN/WAN Version CD-Rom.
Windows XP and LAN Installations:
There is a problem when using the LAN/WAN
on XP and 2000 machines. A Severe error
will occur with a message no specified number when installing in previous
versions of our installation. This is a
bug in our installation software. There
is no work around so far from the software vendor. For Version 2.3 and above, please use the
Update installation that does not change anything except program files that
were replaced since Version 2.2. If you
are a new customer, please see our AdminGuide.PDF
provided on our CD-Rom for more information.
MDAC 2.5:
Our program requires the usage of MDAC 2.5
(Microsoft Data Access Components) to be installed on the Client's
machine. This windows component is not
backwards compatible with TERMSÒ Version 1.80 and
below.
3. WINDOWS NT AND 32 BIT OPERATING SYSTEMS
Before installing TERMSÒ to your system, you may want to contact
your Windows NT Network Administrator to make sure you have the security
permission to allow the copy of system files on your computer. There have been reported system file problems
with Windows NT, 2000 and XP users, especially for ODBC installation, because
of security permission reasons.
A programming change to TERMSÒ in Version 2.2+ may ease the
security burdens of Windows 2000, Windows 7 and XP. We now have moved the Initialization file
(WT32.INI) from the root directory of your operating system, to the program
directory where you installed TERMS.
This is typically c:\wt32. All
documentation will be updated with this change. All settings from the root
directory will be maintained into the program directory.
Important Windows NT
Notes:
You must have Service
Pack 6 or higher installed to install TERMS for Windows.
B. INSTALLATION
FROM A SHARED ENVIRONMENT
Past versions of TERMSÒ would not allow installation from a
Shared CD-Rom source or from unmapped drive.
Also, please make sure the user has Internet Explorer Version 4.01 or
higher installed to the machine and if using Windows NT Workstation, Service
Pack 6. After installation of our
product, MDAC 2.5 should occur for Windows NT workstation users, please allow
this installation to occur and reboot if necessary. You will experience
4. WINDOWS
TERMS does
install and work on windows vista and windows 7 operating systems. You may have to do extra steps since our
default directory of C:\WT32 is not acceptable for windows to give non Read
only permissions. After installation you will need to make sure this directory
and sub directories are not read only for the user. It’s imperative that it is installed by an
administrative user or the installation will fail.
Winhelp
is no longer supported by
If any issues
executing TERMS, you can switch the desktop icon to run in compatibility mode.
5. STARTUP ERROR ASSISTANCE
A.
ERROR –1607 (-1603) Unable to install program (Installshield error)
This error will occur if the user does not
have adequate permissions to install programs.
See Installshield
knowledge base article, http://support.installshield.com/kb/view.asp?articleID=Q107070
You may encounter Run-Time
Error 429, "Can't Create Object", when running the program for the
first time in Windows 95 or NT40. This
is caused by and older version or no indications of MDAC Version 2.0 (Microsoft
Data Access Objects). We have supplied
this Microsoft product on our CD-rom. Run the Setup and follow the prompts on the
Screen to install.
You may encounter an
Error 20599 (In the details tab of our
error handler) (if you are using Version 2.2 or lower), "SQL Server
Error". There could be several
Solutions:
a.
In Windows NT or Windows 2000: You may not have proper rights to
install the program. Contact your
Network administrator to install the program for you.
b.
Your databases are not in the same directory as the program.
i.
Open the WT32.INI file within the WT32 folder and note the
DataPath= statement.
ii.
Then open the control panel and ODBC Administrator (32 bit).
iii.
Click on the File DSN tab.
iv.
Change the location of the Chemregs.dsn,
msds.dsn and Tier2.dsn to the location set to the
same location as the WT32.ini file.
c.
Another resolution for this problem is if the user's machine has
Crystal Reports installed. Crystal
Reports creates a directory called "
Starting with Version 2.3, we changed our
reports to look at your data directly without the need for ODBC. This has caused a lot of problems with the
software that we changed how the reports get data to generate. Please let us know your feedback on this
change.
D. Error 339
You may encounter error 339,
"SHDOCVW.DLL does not exist or not correctly registered". You do not have Internet Explorer Installed
on the computer. Contact your network
administrator and ask for Internet Explorer 4.0 or higher to be installed to
your machine.
E.
Error 432 During Installation
You may encounter error
432 and says that unInstallShield is running, and its
not. This could be happening if
IsUninst.exe is corrupted on a particular machine. IsUninst.exe is the InstallShield uninstallation
file, and when it's corrupted it might appear to be in use even though it's not
showing up has a process that is running in Task Manager. To fix, delete all instances of IsUninst.exe
from the Windows directory and try running your setup again. If IsUnist.exe
can't be deleted because it's in use, please try to reboot the machine and run
the setup again. Also, this error
occurred on a Windows 2000 workstation where the user did not have sufficient
rights to install programs. Make sure you are logged in as administrator before
installing the program.
F.
FMOD error when loading the CD-Rom
If you receive an
error “FMOD Warning FMOD could not initialize Windows Multimedia or Direct
Sound device. MMBuilder
will run without sound support….”, Please select ok
and the autorun will proceed to load. This error has
been resolved in the later versions of TERMS.
G.
ERROR WHEN IMPORTING PDFS – DOES NOT
SUPPORT LZW ENCRYPTION.
If you receive this error, verify that
only one period is within the name of your document you are trying to
import. The program sees the period as
the end of the document name.
H. ERROR -1605 DURING
INSTALLATION
Make sure the user installing the software
has local administrative rights on the computer.
I. ERROR -1604 DURING
INSTALLATION
You
tried to install the Update and the full installation was never installed. Please un-install from Programs MCT MSDS
Software and try again using the Full Installation.
6. Uninstalling TERMS
on all Operating Systems
Please be aware this important notation
when uninstalling the TERMS program (Using Corbus or MCT MSDS Software) through
Add/Remove programs through Control Panel.
The Installation program will, during uninstall, ask if you want to
remove shared files and folders. If you
choose Yes to All, you will remove the msds
information files (msds.mdb, tier2.mdb and scans exterior directory). Please make sure you have a backup of these
files before uninstalling this product.
If you receive an update to this program, do not add/remove before
installing the update, but install the update over the existing version.
If you require
use of the scanned image ability for obtaining MSDSs, please note the
following:
A. Scanner
Recommendations
At the time of this writing, the TERMSÒ program requires a TWAIN compliant
scanner. The current recommended scanner
list is HP7400C, HP7450C or any scanner that uses the HP Precision Scan Pro
software. We also have scanners tested
by our customers such as the UMAX 1200 or higher USB scanner that works with
our software.
The following scanners
have been tested and will NOT work with our program:
1)
Hewlett Packard 5000 series (Any)
2)
(any) Parallel interface,
3)
Visioneer
Brand (any),
4)
Microtek (any).
We found that parallel interface scanning
products tend to have difficulty. We
more so recommend a scanner with USB or SCSI interface connectibility. If you purchased a scanner and it works with
our program, please email or contact technical support so we can add it to our
recommended scanner list. Phone:
800-524-7096 or E-Mail:
B. If you experience errors when scanning
an msds such as freezing, General Protection Fault Errors with files such as
TWUNK32, HPPro.EXE, HPSCANNER.DLL or files related to Hewlett Packard's
software or hardware, please refer to their support pages at the following URL:
http://www.hp.com/ These type of errors are
related to their software or hardware.
8. TECHNICAL SUPPORT NOTATIONS
A. REPORTING ERRORS/TECHNICAL SUPPORT
* YOUR FEEDBACK
IS IMPORTANT TO US *
To report any problems, errors or
suggestions, you may have, call our Technical Support at (800) 524-7096 or
email us at tech@haastcm.com .
Please be prepared to provide all relevant
information including any error messages, error codes, memory addresses, or
other information appearing on-screen when the problem was encountered. You
will be asked to provide the specific steps leading to the problem.
Additionally, you may be asked to provide the contents of various system
configuration files or any event viewer messages of any applications running in
the background
9. PRODUCT UPDATES
To obtain the latest version of our
program, please go to http://www.maxcomonline.com/cs/download.htm.
Make sure that you have the release installed to your computer from the CD-Rom
provided before installing any updates.
If you have any questions, please contact technical support. See the Revisions.htm in the manuals directory
for any problems that have been resolved or any known issues pending.
dab: 01/31/2012 Current
Version: 2.20.0.0